BotDesk across different business models

The problem

Marta runs an online clothing store with 2,000 SKUs. Her one support person spends 6 hours a day replying to messages: 'Do you have a size S in blue?', 'When does my order arrive?', 'Can I return it if it doesn't fit?' On weekends, no one is available and messages pile up.

How BotDesk solves it

The product catalog, sizing FAQs, and shipping and returns policies are loaded as knowledge. The widget goes live on the site, and the same bot replies on WhatsApp. Complaints that need human intervention are escalated to the team with an email alert.

The outcome

The team spends zero time on repetitive questions, and customers get instant answers — even on Sunday at midnight. Real complaints land directly in the inbox without noise.

The problem

A B2B tool's support team starts every Monday with 80 open tickets. 70% of them have an answer in the public documentation. Customers wait hours for replies to questions that could be resolved in seconds.

How BotDesk solves it

All documentation — guides, changelogs, tutorials — is indexed as a knowledge source. The bot handles first-line queries. Companies on an advanced plan integrate BotDesk directly into their own product dashboard via the public API, embedding the assistant right where the user needs it.

The outcome

First-line tickets drop dramatically. The support team only handles what truly requires human judgment.

The problem

A real estate agency lists 40 properties across portals. Each listing generates inquiries that arrive via web form, WhatsApp, and Telegram simultaneously. If the agent takes more than 15 minutes to reply, the prospect is already browsing the next ad.

How BotDesk solves it

All property listings are loaded as documents or indexed directly from the agency's website. The bot answers questions about availability, size, price, and features. When the prospect is ready to move forward, the conversation is handed off to a human agent over WhatsApp to schedule a visit.

The outcome

Instant responses to every inquiry, any day of the week. The agent receives only leads who already know the property and are ready for the next step.

The problem

An online academy launches a new program. In the enrollment opening week, the team receives 300 queries via WhatsApp and the contact form. 90% ask the same things: dates, format, whether there's a certificate, whether they can pay in installments. The team takes days to get through them all.

How BotDesk solves it

The full program, requirements, academic calendar, and payment terms are loaded as knowledge. The same bot handles both the site widget and WhatsApp. Conversation flows redirect enrollment inquiries to the payment page or the admissions team.

The outcome

The academic team never touches process questions. Prospects make their enrollment decision much faster because they get accurate information instantly.

The problem

A law firm receives website queries at all hours. Most are questions about practice areas, indicative fees, and how to schedule an initial meeting. Without a fast reply, the potential client calls the next firm on the list.

How BotDesk solves it

The bot answers institutional questions — practice areas, documentation requirements, how the firm works — within the clear limits the firm defines: it never gives specific legal advice and always offers to schedule a consultation with a professional. The handoff to a person is immediate when the user wants to move forward.

The outcome

No initial contact goes unanswered. The team only steps in where there is genuine intent to engage.

The problem

An agency manages communications for eight different brands. Each has its own knowledge base, its own tone, and its own channels. Keeping them separate with generic tools means duplicating work constantly.

How BotDesk solves it

Each client gets its own bot inside the same BotDesk account, with its own knowledge area, its own sources, its own widget, and its own WhatsApp or Telegram channels. The agency manages everything from a single panel, with no risk of one bot contaminating another's information.

The outcome

The agency scales its operation without scaling its team. Adding a new client means setting up a new bot and loading its sources — not hiring anyone.

The problem

Diego's restaurant gets 40 messages a day on Instagram and WhatsApp: opening hours, the menu, the daily special, whether there are vegan options, how to make a reservation. Half arrive when the kitchen is in full swing and no one can pick up the phone. The other half arrive after closing.

How BotDesk solves it

The full menu, allergens, special menus, opening hours, and reservation policy are loaded as knowledge. The bot handles WhatsApp and Instagram simultaneously. Reservation requests follow a conversation flow that collects the date, time, and party size, then notifies the team by email to confirm.

The outcome

Zero unanswered messages, even during the dinner service or on a Sunday at 11 PM. The front-of-house team focuses on the customers already seated.

The problem

A physiotherapy clinic with three practitioners receives out-of-hours queries: what treatments they offer, how much a first session costs, whether they have availability on a certain date. The team can only attend from 9 AM to 8 PM. Weekend messages accumulate.

How BotDesk solves it

Information about services, fees, practitioners, and FAQs is loaded as knowledge. The bot responds on the site widget and on WhatsApp, within the clear limits the clinic defines: it informs but never diagnoses, and escalates any clinical question to a professional. The clinic's privacy policy is visible in every conversation.

The outcome

Prospective patients get an instant reply any day of the week. The clinic stops losing new patients to silence, and the team only manages the diary — not informational queries.

The problem

An electric vehicle dealership receives the same queries over and over: real-world range in city driving, charging time, battery warranty, what grants are available for purchase. Sales reps spend hours repeating information that is already in the manufacturer's PDFs, instead of spending that time with customers who genuinely intend to buy.

How BotDesk solves it

Technical spec sheets for each model, financing documents, and subsidy PDFs are loaded as knowledge sources. The bot handles technical queries on the site widget and over Telegram. When a customer wants to book a test drive or discuss pricing, a conversation flow captures their details and passes them straight to the salesperson.

The outcome

Sales reps only talk to people who already know the vehicle and want to move forward. The team converts more and spends less time informing.

The problem

The HR team at a 150-person company receives more than 200 internal questions a month: how many vacation days are left, how to request sick leave, what the company health insurance covers, when the next corporate event is. Many are the same questions asked repeatedly by different people.

How BotDesk solves it

The employee handbook, internal policies, collective agreement, and benefits calendar are loaded as private knowledge. The bot is deployed as a widget on the intranet or as a Telegram bot accessible only to the team. Queries that require a human decision are escalated directly to the responsible HR person.

The outcome

The HR team reclaims hours every week. Employees get an instant answer without depending on someone being available.