AI customer support that answers only with your business's information
An AI chatbot that knows your business as well as you do
BotDesk learns from your website and documents and answers your customers instantly, right where they already reach out: your site, WhatsApp, and Telegram. Always with your real information — never making things up. And when a question needs a person, it hands the conversation to your team.
Never makes things up
It answers with your information, not with guesses
The biggest worry with an AI chatbot is that it invents answers and embarrasses your business in front of a customer. BotDesk is built so that doesn't happen.
Answers only from your sources
The assistant replies using only the documents and pages you loaded. It never fills gaps with made-up information or generic data from the internet.
Admits what it doesn't know
When a question falls outside what you loaded, it says so clearly and offers to hand the conversation to your team, instead of improvising an answer that sounds right but is false.
Shows you its knowledge gaps
In the dashboard you see the questions your assistant couldn't answer, so you can fill in that information and cover more over time. It improves on what's missing; it doesn't hide it.
Everything you need for better support
Everything you need to serve your customers, in one place
From uploading your information to the conversation with your customer, with no loose tools and no headaches.
Answers only with your business's information
Upload your documents or point it to your website's pages: BotDesk reads and learns them so your assistant always answers with real, up-to-date information about your business — never making things up.
Books appointments without anyone lifting a finger
Connect your calendar and the assistant offers the free slots, confirms the appointment and puts it in the diary. It reminds and reschedules on its own. You just find the day full in the morning.
Recommends from your catalogue, with price and link
Load your products and the assistant suggests them when they match what the customer is asking for. Not a generic category: the actual product, with its price and its link.
Right where your customers already are
Add the chat to your website, give it its own page, and connect WhatsApp and Telegram from the same place. Instagram is coming soon.
Several assistants, each with its own information and channels
Create as many assistants as you need in a single account. Each one learns from its own sources, answers only about its own scope, and publishes on its own channels — website, WhatsApp, or Telegram. Perfect if you run more than one business, brand, or product.
No question goes unanswered
When the assistant can't resolve something, it hands the conversation to a person on your team and sends an email alert. No question is ever left unanswered.
Gets better with every answer
Your customers rate each answer with a simple thumbs up or down, and the assistant uses that signal to answer better every time.
Measure results and connect it to your systems
See how many conversations it handles and how it's doing, all on a real-time dashboard. And if you need to, connect it to your own tools.
Integrations
Connect your WooCommerce store and stop maintaining lists
The assistant answers with the products, prices and availability your store has right now. Not with a copy somebody has to remember to update.
You connect it, you do not upload it
Paste your store keys and the catalogue comes in on its own — categories, descriptions and sizes included. No files to upload, no second list to keep in step with the one you already have.
Current every night, or instant if you want
The whole catalogue is swept every night, so nothing goes more than a day stale. Turn on your store webhooks and a price change arrives in seconds instead.
The price your customer sees on the page
A store can hold prices with tax included and show them without it. BotDesk reads how yours is set up and quotes the figure on your own product page, not a different one.
A key that can only read
We ask for read-only permissions. BotDesk looks at your catalogue and writes nothing back to your store: no orders, no customers, no products.
And when the assistant recommends a product it gives the link with it, so the customer goes from asking to buying without having to go looking.
How it works
From zero to serving customers in four steps
No technical teams or months-long projects required.
- 01
Connect your information
Upload your documents or point to your website's pages. BotDesk takes care of reading and organizing all the content.
- 02
Organize your information
Group your information by brand, product, or client so each assistant only answers about its own scope.
- 03
Publish your channel
Add the chat to your site, share its own page, or connect WhatsApp and Telegram — without writing a single line of code.
- 04
Measure and improve
Check the dashboard, read what your customers think, and update the information whenever you need to.
Use cases
One product, many business models
BotDesk adapts to the kind of conversation your business needs to handle.
Restaurants & hospitality
Your menu, your bookings, and your hours answering on their own at 11 PM — on WhatsApp and Instagram.
Clinics & healthcare
Share services and pricing outside office hours without losing prospects to silence.
Multi-brand agencies
Run several clients' bots from a single account without mixing their content or channels.
Your knowledge already exists. It just needs to start a conversation.
Try it free for 7 days and cancel whenever you want. Load it today and by tonight it is answering, booking appointments and passing you only what needs a person.