Blog
Ideas on conversational AI and customer support
Practical notes on RAG, channel automation, and support, written by the BotDesk team.
June 11, 2026
How to Reduce Repetitive Support Tickets With a Bot Trained on Your Own Docs
Most tier-1 support tickets already have a written answer somewhere. How a bot trained on your documentation filters those out before they reach your team.
Read article →May 28, 2026
WhatsApp Business Automation Without Losing the Human Touch
What to automate and what not to on WhatsApp Business, and how to keep a human response available without going back to a manual inbox.
Read article →May 14, 2026
What RAG Is, and Why a RAG Chatbot Beats a Rule-Based One
How retrieval-augmented generation works, and why it's the difference between a bot that repeats scripts and one that actually knows your business.
Read article →